Hello!! You are not alone. I have the same issue and VERIZON will not do anything about it. They put the blame on LG. My phone did it again today. This will be my fourth phone, NOT!!!! I will not take another one anymore!!! They need to change me out and put me on another phone! It's not like I'm getting it for free!!!! C'mon VERIZON GET IT TOGETHER! I'm really thinking of switching carriers!
I understand your frustration and apologize for any inconvenience this is causing.
Have you attempted a master reset? This may help resolve the issue you are experiencing. I suggest trying a master reset. Please keep in mind that this will erase all data on the device including downloaded applications, and resets the phone back to its initial state. Make sure to back up your phone before the master reset. Below I have included two options of performing a master reset:
1. From the home screen, touch Menu
2. Touch Settings
3. Touch Privacy
4. Touch Factory data reset
5. Tap Reset phone
6. Tap Erase everything
1. Press off device by pressing Power Key (upper-right corner)
2. Select Power Off
3. Press and hold the Volume down key then press the Power key
4. Screen will display message: Permanently Erase User Data & Reset Settings?
5. Press Power Key to confirm or any other key to cancel
Keep in mind that this reset may take anywhere from 1 - 10 minutes for reset and restart depending on amount of data on device.
You mentioned that you were unable to perform the master reset through Settings because the phone would not respond. I suggest you attempt the master reset by following the steps I provided above in Option 2.
@cfedmartinez and icelife2001,
If your phones are still not booting up after the master reset please let us know so we can further troubleshoot.
We have done all of the above! At the VERIZON Store and through tech support. But the problem still persists. All VERIZON says is, "Will make a note on your acct!" OR "I'ts a LG problem and they are working on it!"Its getting to the point that I will let all my cell phones, netbook and tab finish out the contract and go to another carrier. The customer service is or has gotten out of hand!!!! I'm being forced to stay with a phone that does not deliver what it has promised! My netbook is dead too!